Privacy

Cervati Tours, located at Papaverweg 34 – Unit B100, 1032 KJ Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
https://www.cervatitours.com
PO box 56907
1040 AX Amsterdam
+31 85 401 2237
Astrid Meijer is the Data Protection Officer of Cervati Tours He/she can be reached via info@cervatitours.com

When do we process personal data:

Cervati Tours processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the types of personal data that we process:
– First and last name
– Gender
– Place of birth
– Address details
– Phone number
– Email address
– IP address
– Data about your activities on our website
– Data about your surfing behaviour across different websites
– Internet browser and device type
– Payment details

Cervati Tours uses the following Social Media Plugins: 

– WhatsApp chat function

Special and/or sensitive personal data that we process:
Cervati Tours does not process Special and/or sensitive personal data.

Special and/or sensitive personal data of minors:
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without permission, please contact us via info@cervatitours.com, and we will delete investigate and delete any information we can confirm belongs to a minor under 16.

For what purpose and on what basis do we process personal data:
Cervati Tours processes your personal data for the following purposes:
– To process your payment
– To send our newsletter and/or advertising brochure
– To be able to call or email you if this is necessary to be able to perform our services
– To inform you about changes to our services and products
– To deliver goods and services to you
– Cervati Tours analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
– Cervati Tours follows your surfing behaviour across different websites with which we tailor our products and services to your needs.
– Cervati Tours also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision-making:
Cervati Tours does not process personal data for automated decision-making purposes.

How long we store personal data:
Cervati Tours does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Contact details:

1. With the user’s permission – no end date.
2. Without explicit permission: up to and including the closing of the user survey / review of the service provided, maximum 3 years after the end of the service provision

Any other data: maximum 7 years

In case you receive promotional or other communications against your will, or you with to unscibscribe to our newsletter, you can write to info@cervatitours.com and we will make sure your contact details are deleted.

Sharing personal data with third parties:
Cervati Tours shares your personal data with third parties, only if this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Cervati Tours remains responsible for these processes.

Third parties that we share personal data with (e.g. first name and phone number):

– Hotels and other accommodations
– Transportation companies
– Restaurants
– Tour guides

We are also legally obliged to be able to turn over any data to the Dutch authorities.

Cookies, or similar techniques, that we use:
Cervati Tours only uses technical, functional and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use them to optimize our website. During your first visit to our website, we already informed you about these cookies and asked your permission to place them. You can refuse the use of cookies entirely. You can opt out of cookies in general by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

For an explanation of cookies, see: 

English
https://en.wikipedia.org/wiki/HTTP_cookie

Dutch
https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/